If you're having a problem with printer connectivity in Windows, go to Fix printer connection and printing problems in Windows. If you are having a problem changing your printer "offline" status, go to Troubleshooting offline printer problems. Also, if you've experienced power outages, computer viruses, or other problems, your printer driver might be damaged. Hope this information was helpful and do let us know if you need further assistance. If you recently upgraded from an earlier version of Windows, your printer driver might work with the previous version but might not work well or at all with Windows 10. Click on Printer to run the default troubleshooter. Select Next, select Finish, and follow the instructions to add your driver.įollow the instructions in the section above to remove and reinstall the printer.įind out how to install a printer in Windows.įind out how to set up a default printer in Windows.įind out how to view the print queue in Windows. Type Troubleshooting and click on Troubleshooting. On the left, select your printer manufacturer, and on the right, select your printer driver. Select your device’s architecture, and then select Next. If you don’t see your printer listed, select Add, and in the Welcome to the Add Printer Driver Wizard, select Next. Select the Drivers tab, and see if your printer is listed. Scroll down to Related Settings and select Print server properties. Click Apply followed by OK at the bottom. Click the dropdown menu next to Startup type and choose Automatic. Find the Print Spooler service in the list, right-click it, and select Properties. If you double-click the installation file and nothing happens, follow these steps: Press Windows Key + R to open the Run dialog, type services.msc, and press Enter. Wait for your device to find nearby printers, select the one you want, and then select Add device. Under Printers & scanners, find the printer, select it, and then select Remove device.Īfter removing your printer, add it back by selecting Add a printer or scanner. Select Start, then select Settings > Devices > Printers & scanners. Then follow these steps to remove and reinstall the printer. After you download them, double-click (or double-tap) the file to begin installing it. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website. Some support sites let you search for your printer model number directly. To find it, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.”ĭriver updates are often available in the “Drivers” section of a printer manufacturer’s website. Check your printer manufacturer’s support site.
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